POSITION OVERVIEW
THE CUSTOMER SUCCESS STRATEGISTS PRIMARY RESPONSIBILITY IS TO INTERACT
WITH THE COMPANY&#**APPLY ON THE WEBSITE**;S CUSTOMERS AND ARE
RESPONSIBLE FOR ANSWERING QUESTIONS, SOLVING PROBLEMS, HANDLING
CUSTOMER CHALLENGES, TAKING ORDERS AND PROMOTING PRODUCTS AND
SERVICES. THEY MAY OFTEN GIVE INSTRUCTIONS BY CHAT, PHONE OR SUPPORT
TICKET AND BESIDES PERFORMING PROBLEM-SOLVING SOLUTIONS, THEY ALSO
ASSIST IN SALES.
THIS WILL BE A GREAT ROLE FOR THOSE WITH COMMUNICATION ABILITIES,
PATIENCE, A FRIENDLY PERSONALITY, PROBLEM-SOLVING SKILLS AND BASIC
COMPUTER COMPETENCIES. POSITION MAY LEAD TO A ROLE AS AN ENGAGEMENT
MANAGER (EMAS) OR PR STRATEGIST SHOULD A DESIRE TO GROW BEYOND THIS
ROLE PRESENTS ITSELF.
WHAT YOU&#**APPLY ON THE WEBSITE**;LL BE DOING:
Provide Customer Support - Customer Success Strategists main duty is
to provide customer support which include answering incoming calls,
answering questions about products or customer accounts, placing
orders and troubleshooting issues customers may have. The Customer
Care Representative spends the majority of their workday actively
assisting customers in one form or another. Identify Upselling
Opportunities - The Customer Success Strategist may find ways to
upsell or cross-sell to increase revenue and have our customers
utilizing our services for their needs. They also recommend new
systems and procedures to amplify productivity. Applying Knowledge of
Media and Marketing Strategies - Provide and develop media and press
release suggestions and strategies alongside customers. Document
Interactions - Documenting customer interactions and calls after
working with a customer to provide a quick summary of what was
discussed or accomplished during their phone call.
QUALIFICATIONS WE&#**APPLY ON THE WEBSITE**;RE LOOKING FOR
**Apply on the website** years experience in media communications,
marketing communications or public relations Fantastic interpersonal
skills and enjoy assisting others Proficient in relevant sales,
marketing and productivity tools (GSuite, Salesforce, Web
alerts/search, Social Media, Microsoft Office Suite, etc.) Knowledge
of customer service practices Staying calm under pressure and wonder
customer service skills Experience in mediation and conflict
resolution techniques Comfortable working in a fast paced, startup
environment Excellent communicator both orally and in writing
WE ARE IN SARASOTA, FL ANDAMP; HACKENSACK, NJ! OUR OFFICES ARE
SPECIALLY DESIGNED TO ACCOMMODATE AGILE TEAMS. BOTH LOCATIONS ARE ALSO
WITHIN WALKING DISTANCE TO MANY LOCAL RESTAURANTS.
NEWSWIRE OFFERS BUSINESS CASUAL DRESS, COFFEE, SNACKS, CATERED
LUNCHES, MONTHLY CHAIR MASSAGES AND OTHER AMENITIES. EACH EMPLOYMENT
PACKAGE INCLUDES COMPETITIVE SALARY, BONUS AND COMMISSION PLAN, ACCESS
TO **APPLY ON THE WEBSITE**(K) AFTER 6 MONTHS WITH COMPANY MATCH,
MEDICAL, DENTAL AND VISION COVERAGE AND PAID VACATION.
PLEASE NOTE, EMPLOYMENT IS CONTINGENT UPON A SUCCESSFUL BACKGROUND
CHECK.
JOB TYPE: FULL-TIME
SALARY: $**APPLY ON THE WEBSITE**K+ DEPENDENT ON EXPERIENCE
Experience: Relevant: 1 year (Preferred) Media and/or marketing
communications/public relations: 1 year (Preferred)
Education: Media and/or marketing communications/public relations: 1
year (Preferred)
Additional Compensation: Bonuses
Work Location: One location
Benefits: Health insurance Dental insurance Vision insurance
Retirement plan Paid time off
CUSTOMER SUCCESS STRATEGIST
POSITION OVERVIEW
THE CUSTOMER SUCCESS STRATEGISTS PRIMARY RESPONSIBILITY IS TO INTERACT
WITH THE COMPANY&#**APPLY ON THE WEBSITE**;S CUSTOMERS AND ARE
RESPONSIBLE FOR ANSWERING QUESTIONS, SOLVING PROBLEMS, HANDLING
CUSTOMER CHALLENGES, TAKING ORDERS AND PROMOTING PRODUCTS AND
SERVICES. THEY MAY OFTEN GIVE INSTRUCTIONS BY CHAT, PHONE OR SUPPORT
TICKET AND BESIDES PERFORMING PROBLEM-SOLVING SOLUTIONS, THEY ALSO
ASSIST IN SALES.
THIS WILL BE A GREAT ROLE FOR THOSE WITH COMMUNICATION ABILITIES,
PATIENCE, A FRIENDLY PERSONALITY, PROBLEM-SOLVING SKILLS AND BASIC
COMPUTER COMPETENCIES. POSITION MAY LEAD TO A ROLE AS AN ENGAGEMENT
MANAGER (EMAS) OR PR STRATEGIST SHOULD A DESIRE TO GROW BEYOND THIS
ROLE PRESENTS ITSELF.
WHAT YOU&#**APPLY ON THE WEBSITE**;LL BE DOING:
Provide Customer Support - Customer Success Strategists main duty is
to provide customer support which include answering incoming calls,
answering questions about products or customer accounts, placing
orders and troubleshooting issues customers may have. The Customer
Care Representative spends the majority of their workday actively
assisting customers in one form or another. Identify Upselling
Opportunities - The Customer Success Strategist may find ways to
upsell or cross-sell to increase revenue and have our customers
utilizing our services for their needs. They also recommend new
systems and procedures to amplify productivity. Applying Knowledge of
Media and Marketing Strategies - Provide and develop media and press
release suggestions and strategies alongside customers. Document
Interactions - Documenting customer interactions and calls after
working with a customer to provide a quick summary of what was
discussed or accomplished during their phone call.
QUALIFICATIONS WE&#**APPLY ON THE WEBSITE**;RE LOOKING FOR
**Apply on the website** years experience in media communications,
marketing communications or public relations Fantastic interpersonal
skills and enjoy assisting others Proficient in relevant sales,
marketing and productivity tools (GSuite, Salesforce, Web
alerts/search, Social Media, Microsoft Office Suite, etc.) Knowledge
of customer service practices Staying calm under pressure and wonder
customer service skills Experience in mediation and conflict
resolution techniques Comfortable working in a fast paced, startup
environment Excellent communicator both orally and in writing
WE ARE IN SARASOTA, FL ANDAMP; HACKENSACK, NJ! OUR OFFICES ARE
SPECIALLY DESIGNED TO ACCOMMODATE AGILE TEAMS. BOTH LOCATIONS ARE ALSO
WITHIN WALKING DISTANCE TO MANY LOCAL RESTAURANTS.
NEWSWIRE OFFERS BUSINESS CASUAL DRESS, COFFEE, SNACKS, CATERED
LUNCHES, MONTHLY CHAIR MASSAGES AND OTHER AMENITIES. EACH EMPLOYMENT
PACKAGE INCLUDES COMPETITIVE SALARY, BONUS AND COMMISSION PLAN, ACCESS
TO **APPLY ON THE WEBSITE**(K) AFTER 6 MONTHS WITH COMPANY MATCH,
MEDICAL, DENTAL AND VISION COVERAGE AND PAID VACATION.
PLEASE NOTE, EMPLOYMENT IS CONTINGENT UPON A SUCCESSFUL BACKGROUND
CHECK.
JOB TYPE: FULL-TIME
SALARY: $**APPLY ON THE WEBSITE**K+ DEPENDENT ON EXPERIENCE
Experience: Relevant: 1 year (Preferred) Media and/or marketing
communications/public relations: 1 year (Preferred)
Education: Media and/or marketing communications/public relations: 1
year (Preferred)
Additional Compensation: Bonuses
Work Location: One location
Benefits: Health insurance Dental insurance Vision insurance
Retirement plan Paid time off
We need : English (Good)
Type: Permanent
Payment:
Category: Others
